Refund policy

Refund Policy for Custom-Made Windows and Doors in the EU:

  1. Order Confirmation: When you place an order for custom-made windows and doors, we begin the production process based on your specific requirements. As these products are tailored to your preferences, we cannot offer refunds or returns for change of mind or non-defective items.

  2. Defective or Damaged Products: In the unlikely event that you receive a custom-made window or door that is defective or damaged, please contact our customer service team immediately. We will work diligently to resolve the issue by providing a suitable solution, such as repair or replacement, in compliance with applicable consumer rights and laws.

  3. Order Changes or Cancellations: Due to the personalized nature of custom-made windows and doors, any changes or cancellations must be requested within a specific timeframe after placing the order. Once production has commenced, it may not be possible to modify or cancel your order. Please contact our customer service team promptly to discuss any potential changes or cancellations.

  4. Measurement Accuracy: It is essential to provide accurate measurements for custom-made windows and doors. We recommend double-checking all measurements before submitting your order to ensure they are correct. We cannot accept responsibility for incorrect measurements provided by the customer.

  5. Manufacturing Defects: In the event that a custom-made window or door has a manufacturing defect that affects its performance or functionality, please notify us as soon as possible. We may request additional information or arrange for an inspection to determine the nature of the defect. If the defect is confirmed, we will take appropriate action to rectify the issue in accordance with applicable consumer rights and laws.

  6. Warranty Coverage: Our custom-made windows and doors may be accompanied by a warranty that covers manufacturing defects or specific components. The warranty terms and duration will be provided to you at the time of purchase. Please refer to the warranty documentation for details on coverage and any applicable limitations or exclusions.

We are committed to providing high-quality custom-made windows and doors that meet your specifications. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team for assistance.